Grove awarded ‘Considerate Collection’ membership

Earlier this year, Grove of Narberth joined the Small Luxury Hotels family. SLH share the same values that we hold dear at Grove, while championing all the great reasons to stay in a small independent hotel like ours.

This week, SLH announced the launch of The Considerate Collection, a new initiative with 26 pioneering hotels in 16 countries, each meeting the highest criteria in sustainability. We’re delighted that Grove of Narberth has been selected to be part of this community of actively sustainable hotels going the extra eco mile.

“The Considerate Collection is a new ethos-driven green and ocean blue standard for boutique hotels that go the extra mile to stay sustainable. Hotels within the Considerate Collection have been handpicked for achieving the highest categories against the SLH Sustainability Criteria and Pillars, which are aligned with the UN’s Sustainability Development Goals (SDGs) as well as Global Sustainable Tourism Council (GSTC) framework. They are Sustainable Innovators that are Community Minded, Cultural Custodians and Environmentally Conscious.
Each property has either achieved a GSTC recognised certification or passed an assessment by the SLH Sustainability Advisory Panel, with independent and impartial review by the GSTC. They’ve been visited, vetted, and verified against these criteria and many other SLH quality measures.”

Grove has always been committed to sustainability and we’re proud to be recognised as a pioneering property guest can explore with intention, while we continue to build on our ethos to champion sustainable business as we move towards our goal of being net zero.

Summer 2021 safety procedures update

Following the announcement of the latest government guidelines, which come into effect in Wales on August 7th, our continued priority will be the safety of our team and guests.

We plan to uphold our current safety procedures following the lifting of restrictions in order to help control the spread of the virus. As we emerge from such a long period of restrictions and lockdowns, we know that our team, guests, and local communities will be comfortable in moving forward at different paces.

While the legal requirement to wear a mask and socially distance will end on August 7th, we would be grateful if you wear your mask when moving around the hotel.

Our team (unless exempt) will continue to wear masks at all times. We will also continue to check the temperature of our guests upon arrival and operate at reduced numbers to allow for greater social distancing.

Our cleaning regimes and hand sanitising stations will remain, and the NHS Track & Trace scanning points will be at reception for guests wishing to use it.

If you have tested positive for Covid, or someone you have been in close contact with has tested positive for the virus, please do contact us to rearrange your visit.

Thank you for your support.

 

Tour a new cottage suite

Here’s our lovely ground floor suite “Cwtch,” one of our newly refurbished rooms.

Full of character, this modern suite is framed by the exposed stone walls of its historic building. Cwtch up in the luxurious steel four-poster bed and soak in its double-ended roll-top bath. Internal french doors open into a new glass sun lounge surrounded by mature trees and greenery.

Located on the ground floor of our 15th-century cottage, Cwtch also has a private terrace.

 

 

 

Grove awarded 5 Star status by AA Hospitality

The Grove team are delighted that the hotel has been awarded 5 Star status by AA hospitality.

AA Hospitality are at the forefront of hospitality standards and have been recognising excellence for 112 years. The AA is the only pan-British organisation for quality rating and assessment to the hospitality industry, and this 5 Star rating reflects their assessment of the facilities and overall quality of the experience.

Grove of Narberth is one of only 3 hotels in Wales that holds a AA 5 Star hotel rating.

Simon Numphud FIH, Managing Director, AA Media said:

“We are delighted to recognise the Grove of Narberth with our AA 5 Star hotel classification. This is the culmination of many years’ hard work, commitment and vision from passionate owners Neil and Zoe Kedward, and their continued investment in both the property itself, and importantly, their fantastic team. Grove has evolved into a truly special hotel and one well deserving of its AA 5 Star status.”

Thomas Agius Ferrante, General Manager, Grove of Narberth said:

“It’s incredibly exciting for Grove to be awarded 5 Star status by the AA, especially as it’s come so soon after reopening. Our dedicated and passionate team have truly hit the ground running in so many ways, having reopened with peak season volumes after such a long period of closure. I couldn’t be prouder of them all for having displayed such resilience and a true dedication to making memorable moments for our guests.”

Grove Reopens After Lockdown

Grove reopened on May 17th after closing in mid-December for the second extended lockdown.

While the lockdowns in 2020 and 2021 gave us all a chance to take a step back and spend time with our families, it also allowed us the opportunity to complete refurbishment work at the Grove while the hotel was closed.

During the first lockdown, we refurbished four rooms in the main house – our Henry Master Suite, Seddon Junior Suite, Partridge Deluxe, and Blue Deluxe. Working with our great friends, Martin Hulbert Design, the rooms were renovated and redecorated with a luxurious and modern twist complementing the period features of the house.

We also added a large nature pond to the grounds at the front of the house. We’ve always enjoyed the meandering streams that pass through our gardens, and we decided to dig out a large area to create this sanctuary for wildlife, and provide our guests with a beautiful relaxing space. The pond is already naturalising and moor hens, ducks and lots of frogs have already taken up residence. We have also seen herons and Canadian geese dropping in for a short rest on their travels north and south from here.

While the second lockdown through winter was challenging for us all, we decided to continue with the exciting plans we’d committed to, and in early February, we began our most ambitious renovations project yet. The 16-week project to renovate six of our cottage suites involved stripping back the rooms to their bare bones and remodelling the spaces entirely. The first floor Meadow, Preseli and Elderflower rooms, and the ground floor Byre, Cwtch, and Bramble, have exposed dark floors, steel frames, acoustic ceilings and a gorgeous blend of handcrafted furniture, that beautifully complement the 15th century cottages.

We also added innovative glass box sunlounges to the ground floor rooms, turning them into spacious and very unique suites that bring the “inside out.” The sunlounges also have private terraces surrounded by trees and greenery, with direct access into the gardens. Our latest rooms were also designed by Martin Hulbert.

In addition to the internal changes, we also increased the capacity of the car park and knocked down a large wall in the garden to provide an uninterrupted view across the grounds towards the Preseli mountains.

We work hard every day to deliver on our commitment to continuously improve guest experiences at Grove, and we’re delighted to have been able to achieve so much during the challenging last 15 months.

The work has certainly kept us busy, but that’s just how we like it.

Sunday Times – Best Hotel in Wales

We are delighted that Grove of Narberth has been named Best Hotel in Wales in The Times and Sunday Times Best Places to Stay Awards 2020.

“The annual Sunday Times Best Places to Stay guide, featuring the very best British hotels, has become the gold standard of the industry over the past decade. It’s a tribute to this thriving sector that even in this most challenging of years, we’ve seen a raft of exciting new openings, as well as established names upping their games. Whatever style of getaway you’re looking for, in whatever region, you can be sure of a welcoming and safe place to stay. You’ll be delighted to hear that our reviewers have selected The Grove as one of our best hotels in the country.”

Duncan Craig, Travel Editor, The Times and The Sunday Times

All of us can appreciate all the hard work that goes into delivering the hotel and restaurant standards that awards like this acknowledge.  2020 has been a momentous year not least due to the crisis that we have worked through together which makes receiving this award even sweeter.   Over the last 12 months we have achieved 5 star hotel status and become the only venue in South West Wales to ever achieve this standard.  Thomas our GM and the team have worked tirelessly to improve every aspect of our guest experience and food & drink offering.  We have also installed state of the art kitchens and back of house areas so that our team can feel proud of all the spaces they work in.   Four fabulous guestrooms and our gallery lounge have been reimagined by our designers and dear friends Martin Hulbert and Jay Grierson.  An exciting new terrace bar and lake have also been added to the front of the property to enhance this outside space for our guests.   But we haven’t stopped there, with significant investments made to run Phase 3 electricity and high speed broadband it our location deep in the Pembrokeshire countryside.

Our General Manager Thomas and owners Neil & Zoe could not be more proud of the team for staying strong in 2020 despite all the momentous changes we have introduced whilst managing through this nasty pandemic.

In Field Dining

Enjoy the pleasure of dining outside with our new in-field dining menu.

Head Chef Douglas has put together a heart warming menu, perfect for enjoying by our fire pit.

The menu has been perfectly created to take the hassle out of cooking outside.

All you need to do is add the dumplings to your chosen dish.

MENU

Lamb casserole

Vegetarian Goulash

 

Book ahead as we have limited availability.

Trainee Management Programme

Our Seren Trainee Management Programme is designed to develop the knowledge and skills that are required across our business and the broader industry. The candidates work in each of the departments of the Hotel over the course of 24 months getting real experience of how one of the few 4 AA Red Star Hotels in Wales operates.

Some of the challenges faced on the journey will put the candidate’s resolve to the test. We want the trainees to succeed and we offer continuous support through a dedicated mentor and the departmental managers themselves. We expect trainees to demonstrate initiative by driving the learning process, asking questions and being inquisitive to know more.

If the trainees meet our requirements after the 24 months, they will be offered a role within the Seren Collection but our commitment to them doesn’t stop there. During the following 2 years with us, we will also arrange for two placements a year in other hotels/organisations to help them further develop their management skills and knowledge of how other businesses operate.

This is a fantastic opportunity and we look forward to developing the next generation of hospitality professionals within Wales.

Grove of Narberth is an equal opportunity employer committed to employing a diverse workforce.

Internships

Each year, we offer Internship opportunities in our businesses that allow students to experience the hospitality industry and understand what it takes to succeed in a leading luxury hospitality business.

Our Internship positions are aimed at high-performing students, who require practical work experience and exposure to the world of luxury hospitality. To date we have placed students in key departments such as Food & Beverage, Housekeeping and Reception which typically last from 3 to 6 months. Our internships really are an excellent chance to receive our on-the-job training, exposure to our company culture and the chance to learn from our highly experienced and professional team.

If you are interested in working with us in this way, please email a covering letter and your CV to Oliver@serencollection.co.uk.

Current Vacancies

Here at the Grove, we pride ourselves on creating a happy, collaborative atmosphere for our team and providing a fantastic place to work. So whether you’re a seasoned professional or a keen novice looking for your first role, you’ll get full training from our wonderful team as well as great benefits.

Summer roles: If you are interested in a position with us over the summer, our part-time vacancies are also available on a short-term basis. Please mention your desire to apply for a summer role when sharing your CV.

Our current job vacancies include:

Full Time

Restaurants and Bar Manager

Head Pastry Chef

Junior Sous Chef

Chef de Partie

Chef de Partie (Pastry)

Head Waiter/Waitress

Senior Waiter/Waitress aka Chef de Rang

Waiter/Waitress

Housekeeping Supervisor

Housekeeper

Part Time

Waiter/Waitress

Housekeeper

Kitchen Porter

If you are interested in working with us, please email a covering letter and your CV to oliver@serencollection.co.uk

View all vacancies at our sister businesses here.